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Returns & Refunds

Last updated: [DD Month YYYY]

• Changed your mind? You can cancel within 14 days of delivery, no reason needed.
• Not laughing? Our 30-day money-back guarantee has you covered.
• Faulty or damaged? Full refund or replacement, and we pay the return postage.

1. Your right to cancel (14 days)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you can cancel your order for any reason within 14 days, starting the day after you receive your items.

• To cancel, tell us clearly by email at [email protected] with your order number. You can use the model cancellation form below, but you don't have to.
• Send the items back within 14 days of telling us.
• We will refund you within 14 days of receiving the items back, or of you giving us proof that you sent them, whichever is sooner.
• We refund the full price you paid, including any standard delivery charge.
• [You pay the cost of returning items you no longer want / We pay the cost of returning items].
• We may reduce the refund if the items have been handled more than necessary to check them (for example used in a car for a long period, or washed) and their value has gone down as a result.

2. Our 30-day money-back guarantee

This is in addition to your legal rights. If you are not happy with your covers for any reason, email us within 30 days of delivery with your order number and we will refund you.

[Choose one: We may ask you to return the items in their original condition first. / You do not need to send the items back.] Approved refunds are issued within [5] working days.

3. Faulty, damaged or wrong items

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If something is wrong with your order:

• Within 30 days of delivery you can reject the items for a full refund.
• Within 6 months you can ask for a repair or replacement. If that isn't possible or doesn't fix the problem, you can have a refund.
• Please email us with your order number and a photo of the problem. We will cover the cost of returning faulty, damaged or incorrect items.

Nothing in this policy affects your statutory rights.

4. How to return an item

1. Email us first with your order number so we can confirm the return.
2. Pack the items securely and send them to: [Returns address — a UK address is strongly recommended].
3. Use a tracked service and keep your proof of postage.

5. How you are refunded

Refunds go back to your original payment method through Stripe. Once we have issued the refund it usually takes [5–10] working days to appear on your statement, depending on your bank.

6. Model cancellation form

Only fill in and send this form if you want to cancel your order. You can copy it into an email.